The Prince of Wales officially opens Moneypenny’s headquarters
On Friday 14th July 2017, Moneypenny, the world’s leading provider of telephone answering, outsourced switchboard, live chat and customer contact solutions, was honoured that His Royal Highness The Prince of Wales officially opened its award winning head office in Wrexham, North Wales.
The Prince of Wales was joined at the event by local dignitaries Deputy Lord Lieutenant Lloyd Fitzhugh, High Sheriff of Clwyd Charlotte Howard, Mayor of Wrexham Cllr John Pritchard and Lesley Griffiths Assembly Member for Wrexham.
This was a momentous occasion for Moneypenny as it is recognised as a thriving and fast-growing business that excels in looking after 10 million telephone calls a year and digital media platforms for 10,000 businesses of all shapes and sizes, from sole traders through to multinational corporations.
The new offices are 90,000 square feet in size and boast a treehouse, a pub and sun terrace, all features that were requested by the staff in a survey to find out their wish list for the new Headquarters.Ed Reeves, co-founder of Moneypenny, comments: “We were delighted to welcome His Royal Highness The Prince of Wales to officially open our stunning offices here in Wrexham and to meet our extraordinary staff. We are extremely proud that Moneypenny is recognised as a business that is constantly pushing boundaries, both for its clients and our staff, as is shown in our mould-breaking offices.”
His Royal Highness received a tour of the offices and met various Moneypenny team members, including beneficiaries of the company’s charity WeMindTheGap.
As Patron of the Canal and River Trust it was also timely that The Prince of Wales was able to meet the team of PAs who look after the Canal and River Trust telephone, email and social media customer services. Moneypenny was today celebrating their 5th anniversary of the partnership with the Canal and River Trust. His Royal Highness also met with a group of five previous winners of the ‘The Fellows’, a staff awards scheme which recognises and rewards outstanding achievements and extraordinary customer service.
The visit concluded with co-founder Rachel Clacher introducing His Royal Highness The Prince of Wales to staff gathered in the atrium and invited him to unveil the engraved stone commemorating the official opening and Royal visit.
Moneypenny looks after telephone calls for businesses of all shapes and sizes – from sole traders through to multi-national corporations. For larger companies, Moneypenny can either support an existing reception team, or provide a fully outsourced switchboard function. Based in Wrexham, as well as Charleston, USA, Moneypenny has over 500 staff, a figure that is growing at a rapid rate. The company was founded by a brother and sister team in 2000 and currently handles over 10 million calls a year for over 10,000 UK businesses. Moneypenny is proud to have won the Queen’s Award for Enterprise and has been recognised in The Sunday Times ‘100 Best Companies to Work For’ five times, including a top 5 listing in 2015 and 2017.